Payment to subscription is not working

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    Asked on August 19, 2016 at 05:44 AM

    Yesterday I tried to pay and didn't work. Today say Subscription expired. Please try reactivating your subscription

    I tried to reactivating but i'm not sure if it's ok.

    Please, can you tell me how to do. I want to pay monthly



    Paula Santos

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    Answered on August 19, 2016 at 09:31 AM

    I checked your account and it is still active. It is still under the Premium monthly. You don't have to pay monthly because the subscription is set to auto-renew. It means that you'll be charged automatically for each month unless you cancel your subscription.

    Let us know if you need further assistance. Thank you.