What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment to subscription is not working

    Asked by Associativismo on August 19, 2016 at 05:44 AM

    Yesterday I tried to pay and didn't work. Today say Subscription expired. Please try reactivating your subscription

    I tried to reactivating but i'm not sure if it's ok.

    Please, can you tell me how to do. I want to pay monthly



    Paula Santos

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    JotForm Support

    Answered by John_Benson on August 19, 2016 at 09:31 AM

    I checked your account and it is still active. It is still under the Premium monthly. You don't have to pay monthly because the subscription is set to auto-renew. It means that you'll be charged automatically for each month unless you cancel your subscription.

    Let us know if you need further assistance. Thank you.