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fswicaAsked on August 19, 2016 at 6:41 AM
Dear Support:
I have tried numerious times and different email addresses and now the forwarding of emails seems not to be workingl.
When fcshalt@sbcglobal.net was not getting the emailed forms at all I switched to mine frank.swica@att.net and then would forward them to her.
NOW it seems it is not even working with my email address for the forwardee.
Any ideas? Kindly advise with thanks,
Frank Swica
PS: What is your charge for the premium service?
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beril JotForm UI DeveloperReplied on August 19, 2016 at 9:21 AM
We are sorry for the inconvenience that may have caused. Your email address, frank.swica@att.net is IN our bounce list.
Results shows;
frank.swica@att.net is NOT in the unsubscribe listI removed it from the bounce and unsubscribe lists.
In addition to that, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist
https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.