The auto mailing (forwarding) of the forms is no longer working

  • Profile Image
    fswica
    Asked on August 19, 2016 at 06:41 AM

    Dear Support:

     

    I have tried numerious times and different email addresses and now the forwarding of emails seems not to be workingl.

     

    When fcshalt@sbcglobal.net was not getting the emailed forms at all I switched to mine frank.swica@att.net and then would forward them to her.

     

    NOW it seems it is not even working with my email address for the forwardee.

     

    Any ideas?  Kindly advise with thanks,

     

    Frank Swica

    PS:  What is your charge for the premium service?

  • Profile Image
    beril
    Answered on August 19, 2016 at 09:21 AM

    We are sorry for the inconvenience that may have caused. Your email address, frank.swica@att.net is IN our bounce list.

    Results shows;

     

    Reason(s) : smtp; 553 5.3.0 flph396 DNSBL:ATTRBL 521< 209.126.123.106

    frank.swica@att.net is NOT in the unsubscribe list

    I removed it from the bounce and unsubscribe lists.

    In addition to that, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.