What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Notifications

    Asked by RickSaez on August 19, 2016 at 10:00 AM

    I'm trying to send notifications with PDFs to myself as well as my other email accounts and it only send it to my email alone. This was a recent change, how can I reinstate my other emails to receive notifications? When I look at the notification settings the other emails are there but they never make it to those email boxes.

    These are the boxes:






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    JotForm Support

    Answered by BJoanna on August 19, 2016 at 01:18 PM

    I have checked our email with email address of your account and I saw that you have tested your Notification using "Test Email" button. Please note that "Test Email" will only send email notification to email address of your account. You have to make an actual submission in your form to test the recipient email addresses that are set inside of the form.

    If other email if still not received email Notification when your live form is submitted, please provide us ID of your form and email and let us know which email address is not receiving email Notifications. 

    Hope this will help. Let us know if you need further assistance.