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    Infusionsoft intergration: Campaign not being triggered?

    Asked by mpodonline on August 19, 2016 at 10:29 AM

    I integrated infusionsoft and all was working ok. However for my last few tests, the contact has been copied across ok, but thats it.

    Its supposed to start a simple campaign that has been linked by api. The campaign only applies a tag and sends 1 email.

    It worked ok to start with but now the campaign won't start. 

    I've removed and reintegrated infusionsoft a number of times and test embedded forms and hosted forms but no luck

    Page URL:
    http://www.tavistockdental.co.uk/tavistock-dental-referrals/

    Screenshot
    infusionsoft integrated all and
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    JotForm Support

    Answered by Charlie on August 19, 2016 at 12:41 PM

    Apologies for the inconvenience.

    I'm sorry, I'm not that quite familiar on Infusionsoft so my response might be limited.

    But I researched this and I presume you are referring to the Campaign builder of Infusionsoft? You created a campaign and is based on the API call? When a submission is made on a JotForm form, the submission data is added in the Contacts list, and the campaign should be triggered. Is that correct?

    Is the campaign sequence similar to this one:

     

    Would it be possible to share us yours? 

    I presume you have already followed this guide: https://www.jotform.com/help/379-Achieving-InfusionSoft-Campaign-Goals-with-JotForm#trigger? Please do follow that guide to make sure that campaign will be triggered successfully.

    We'll wait for your response.