What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Infusionsoft intergration: Campaign not being triggered?

    Asked by mpodonline on August 19, 2016 at 10:29 AM

    I integrated infusionsoft and all was working ok. However for my last few tests, the contact has been copied across ok, but thats it.

    Its supposed to start a simple campaign that has been linked by api. The campaign only applies a tag and sends 1 email.

    It worked ok to start with but now the campaign won't start. 

    I've removed and reintegrated infusionsoft a number of times and test embedded forms and hosted forms but no luck

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on August 19, 2016 at 12:41 PM

    Apologies for the inconvenience.

    I'm sorry, I'm not that quite familiar on Infusionsoft so my response might be limited.

    But I researched this and I presume you are referring to the Campaign builder of Infusionsoft? You created a campaign and is based on the API call? When a submission is made on a JotForm form, the submission data is added in the Contacts list, and the campaign should be triggered. Is that correct?

    Is the campaign sequence similar to this one:


    Would it be possible to share us yours? 

    I presume you have already followed this guide: https://www.jotform.com/help/379-Achieving-InfusionSoft-Campaign-Goals-with-JotForm#trigger? Please do follow that guide to make sure that campaign will be triggered successfully.

    We'll wait for your response.