What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have deleted past submissions but my total shows more than I actually have.

    Asked by marciamc on August 19, 2016 at 11:13 AM

    I just downgraded from a paid account to free because the summer activity that I used jotform is scaling back.  I notice that the total of submissions is 190 ...but that does not match what I see. 

    Submissions Than shows more than
  • Profile Image
    JotForm Support

    Answered by Charlie on August 19, 2016 at 12:53 PM

    I have re-calculated your monthly submission count, problem is now fixed.

    Apologies for the inconvenience. Please do note the new account limits that you have for Free plan.

    Let us now if you need more information on this.