Form not email back to me

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    CATLYN
    Asked on August 19, 2016 at 12:10 PM

    I've requested this issue be fixed a few weeks ago and it's still not fixed and no one made contact with me.

  • Profile Image
    BDAVID
    Answered on August 19, 2016 at 01:40 PM

    Your question was addressed on the thread you opened a week ago: https://www.jotform.com/answers/902210 

    Two of your recipient emails were in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    They have now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:

    us-sub1.jotservers.com

    us-sub2.jotservers.com

    aws-sub1.jotservers.com

    aws-sub2.jotservers.com

    us-app2.jotservers.com

    srv89.formresponse.com

    srv48.formresponse.com

    jotservers.com

    jotmails.com

    jotform.com

    amazonses.com

    email.amazonses.com

    *.smtp-out.amazonses.com

    jotform.co

    secure.jotform.co

    s3.amazonaws.com  

    static-interlogyllc.netdna-ssl.com

    Let us know if you need more help.