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CATLYNAsked on August 19, 2016 at 12:10 PM
I've requested this issue be fixed a few weeks ago and it's still not fixed and no one made contact with me.
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David JotForm Support ManagerReplied on August 19, 2016 at 1:40 PM
Your question was addressed on the thread you opened a week ago: https://www.jotform.com/answers/902210
Two of your recipient emails were in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
They have now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:
us-sub1.jotservers.com
us-sub2.jotservers.com
aws-sub1.jotservers.com
aws-sub2.jotservers.com
us-app2.jotservers.com
srv89.formresponse.com
srv48.formresponse.com
jotservers.com
jotmails.com
jotform.com
amazonses.com
email.amazonses.com
*.smtp-out.amazonses.com
jotform.co
secure.jotform.co
s3.amazonaws.com
static-interlogyllc.netdna-ssl.com
Let us know if you need more help.