What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why did you just refund and cancel my subscriptions?

    Asked by LADSON on April 10, 2012 at 03:41 PM

    You just sent me 2 emails cancelling my subscription without a reason. I went to my forms and they are still operating. could you please tell me whats going on? I will attach the emails. One email is attached the other is below, please respond asap because we use this quite alot.

     

     

    From: service@intl.paypal.com

    Sent: Tuesday, April 10, 2012 2:42 PM

    To: Jon Willms

    Subject: Your subscription to JotForm premium monthly for LADSON has been  

    cancelled

     

    Hello Jon Willms,

     

    Your subscription to JotForm premium monthly for LADSONhas been cancelled by 

    Interlogy LLC.

     

    You will not be billed for this subscription again.

     

     

    -----------------------------------

    Cancellation Details

    -----------------------------------

     

     

    Cancellation Date:  Apr 10, 2012

    Subscription Name:  JotForm premium monthly for LADSON Subscription Number:  

    S-8UR27253TS792734B

     

     

    -----------------------------------

    Contact Information

    -----------------------------------

     

     

    If you have any questions about this subscription, please contact Interlogy 

    LLC.

     

     

    Business Name:  Interlogy LLC

    Contact Email:  contact@interlogy.com

    Contact Phone:

     

    Sincerely,

    PayPal

     

     

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    in to your account.

     

     

    ----------------------------------------------------------------

     

     

    Please do not reply to this email. This mailbox is not monitored and you will 

    not receive a response. For assistance, log in to your PayPal account and 

    click the Help link in the top right corner of any PayPal page.

     

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    PPID PP268

     

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    JotForm Support

    Answered by Mike_T on April 10, 2012 at 05:46 PM

    Thank you for contacting us.

    As far as I understand, everything is fine, your have upgraded your subscription to Professional one, so we have cancelled your previous Premium subscription.

    Please feel free to contact us if you need any further assistance. We will be happy to help you.