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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notifier

    Asked by paulyx2 on August 19, 2016 at 02:23 PM

    The other day I emailed regarding problems with the auto submission notifier.  Regardless which email I select for the sender, the notification is not coming through.  I checked with my IT department and they do not filter emails based upon domains.  This feature has worked fine for years now, however suddenly stopped yesterday.  Could you please offer any suggestions as this has affected all of my forms.  My email domain is columbiasc.net.  Perhaps check log files for any bounce back or DNS issues?  Thanks..

    Page URL:
    https://form.jotform.us/form/51393931186157

    email Emails My Forms sender domain
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    Answered by Irshad on August 19, 2016 at 03:40 PM

    Your 3 email addresses were in the Bounce list of our system. Please check the screenshots below:

     

    I have removed all the email addresses from the bounce list. 

    Please make sure you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.

    Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues