What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm getting the message - You're out of submission storage!

    Asked by milbra on August 19, 2016 at 02:27 PM
    I'm getting the message I need to update my package because I'm over the submission limit. But, I don't see any submissions in any of my forms. Did mine not update either?
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    JotForm Support

    Answered by Mike on August 19, 2016 at 02:29 PM

    The issue is caused by forms with submissions stored in a Trash folder.

    If you do not need that data you might consider purging the forms with associated data.