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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Registrations have disappeared

    Asked by Aimee Caster on August 19, 2016 at 02:30 PM



    Yesterday I had 165 registrations and today I have 134. Where did 31 of my registrations go???? I just paid to have my account upgraded, paid, got a receipt and now my registrations are disappearing. It's for the National Mentoring Symposium.

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    JotForm Support

    Answered by david on August 19, 2016 at 03:15 PM

    I restored the submissions that were missing.  The total now shows as 166 for the form.  If any further submissions are missing, let us know and we will be happy to have another look.