REPORTING : When I go to Reports

  • Profile Image
    sw5555
    Asked on November 18, 2010 at 08:55 AM

    There are a whole bunch of reports that have no NAMES or HOW DID YOU HEAR ABOUT US

    This may have happened after I move the Form around a bit.

    But , if so, why the hell does the data disappear???

    I have 9 months of submissions with only sumbmissions but dont know the names.

  • Profile Image
    aytekin
    Answered on November 18, 2010 at 11:43 AM

    It sounds like you deleted some questions and re-created the same questions and expect the data to be on the new questions. If you do that, the data will be lost. When you delete a question all data is also deleted on that column. You can create a new question with the exact same question but as far as the software is concerned the new question is a new question and that column will not have data for old data. 

    It is possible to restore deleted data for a deleted question on the form. But we only do it for Premium users since it requires about half an hour manual work.