What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why did I not get my form email? I checked the bouncelist

    Asked by answerfirst on August 19, 2016 at 03:56 PM

    I submitted a test form to our jotform (https://form.jotform.com/53135298081961) at 15:42:08 today. I can see it in submissions. It is supposed to email ticket.it@answerfirst.com but I never received that email. My first thought was to check your bounce list and it tells me the email is not on the list (see screenshot).

    Where did that email go? What do I check next?

    Page URL:
    https://form.jotform.com/53135298081961

    Screenshot
    form email checked bouncelist email
  • Profile Image
    JotForm Support

    Answered by BDAVID on August 19, 2016 at 05:21 PM

    Our mail logs shows good delivery:

    Have you checked your spam or junk folders? Please make sure to white-list our domain names and IP addresses within your recipients: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Also, create a default notification with "noreply@jotform.com" as a sender, just for testing purposes, and then submit your form. 

    Let us know if you need more help.