What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    A resposta automática não esta sendo enviada para os usuários do Formulário. o que pode estar acontecendo ?

    Asked by brunoreckl on August 19, 2016 at 04:03 PM
    a
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    Answered by Irshad on August 19, 2016 at 05:18 PM

    I am assuming you are facing email notification related issues. 

    Please make sure you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.

    Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

     

     

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    Answered by brunoreckl on August 19, 2016 at 06:45 PM
    Obrigado ..... me ajudou muito ...
    Bruno César F. de Oliveira
    MIS - Crédito
    •+55 34 3131-1313
    bruno.fernandes@ricardoeletro.com.br
    [Descrição: assinatura-re-nova]
    De: JotForm [mailto:noreply@jotform.com]
    Enviada em: sexta-feira, 19 de agosto de 2016 18:18
    Para: Bruno Cesar Fernandes De Oliveira
    Assunto: Re: A resposta automática não esta sendo enviada para os usuários do Formulário. o que pode estar acontecendo ?
    A new response has been received:
    [Imagem removida pelo remetente. JOTFORM]
    Answered by Irshad
    I am assuming you are facing email notification related issues.
    Please make sure you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.
    Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:
    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
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    JotForm Support

    Answered by liyam on August 19, 2016 at 09:34 PM

    On behalf of Irshad, you are welcome.

    If you have other questions, please let us know.

    Thanks.