What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We are not getting the notification from the Paypal Pro payment form

    Asked by oakforestha on August 19, 2016 at 04:12 PM
    1.  We did not receive notification for the payments received from the following:

    - Christopher Munson

    -  Sean Bednarz

    -  Kristan Martin

    -  Brittany Muhlenkort

  • Profile Image
    JotForm Support

    Answered by Welvin on August 19, 2016 at 04:20 PM

    I checked our logs, the submissions that are sent using our default sender email works, but submissions that are sent using your own SMTP details has failed. Please check your SMTP credentials, you can ask your hosting provider for the correct details. 

     https://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings

    The encryption is also enabled in your form so cannot view whether you have an incomplete payment submission. I would suggest checking that as well:

    https://www.jotform.com/help/135-How-to-View-Incomplete-Payments