What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I'm not receiving submissions to my email?

    Asked by RenoDiagnostics on August 19, 2016 at 04:22 PM

    Hi I had this issue last week and took the corrective actions you recommended in your email. However this is still a problem. Can someone point me in the right direction ?

     

    Joe

    submitted forms not being emailed problem and email Week
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    JotForm Support

    Answered by Nik_C on August 19, 2016 at 05:36 PM

    I checked your Email, and found out that it ended in our Bounce list and the reason is below:

    Reason(s) : smtp; 450 4.7.1 Mail from 209.126.123.104 has been blocked by

    I removed your email from our bounce list and you should be able to receive submissions.

    Please check this guide on how to prevent such issues, also try to whitelist our domains that should help as well.

    Do get back to us if the issue persists.

    Thank you!