Why I'm not receiving submissions to my email?

  • Profile Image
    Asked on August 19, 2016 at 04:22 PM

    Hi I had this issue last week and took the corrective actions you recommended in your email. However this is still a problem. Can someone point me in the right direction ?



  • Profile Image
    Answered on August 19, 2016 at 05:36 PM

    I checked your Email, and found out that it ended in our Bounce list and the reason is below:

    Reason(s) : smtp; 450 4.7.1 Mail from has been blocked by

    I removed your email from our bounce list and you should be able to receive submissions.

    Please check this guide on how to prevent such issues, also try to whitelist our domains that should help as well.

    Do get back to us if the issue persists.

    Thank you!