What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    file upload issue

    Asked by webhaven on August 19, 2016 at 08:00 PM


    I run a business, and use Jotform for communication with clients.


    I had a client fill out a form and for some reason only a few of the files were uploaded.


    Can you tell me why that was, was it something on their end, or something on my end.


    The FORM is > Web Coach Final Edit >    on my account, and you will see the screenshots I asked the client to upload didnt upload.


    Can you clarify,

    Thanks in advance,



    Ps. I will be upgrading to premium account soon,

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    JotForm Support

    Answered by BDAVID on August 19, 2016 at 10:21 PM

    Makes sure to increase your upload size limit: https://www.jotform.com/help/33-Changing-the-upload-size-limit 

    NOTE: you might need to have a paid account to get this working, free accounts only allow a total amount space of 100 MB.

    Let us know if you have more questions.