file upload issue

  • Profile Image
    webhaven
    Asked on August 19, 2016 at 08:00 PM

    Hi,

    I run a business, and use Jotform for communication with clients.

     

    I had a client fill out a form and for some reason only a few of the files were uploaded.

     

    Can you tell me why that was, was it something on their end, or something on my end.

     

    The FORM is > Web Coach Final Edit >    on my account, and you will see the screenshots I asked the client to upload didnt upload.

     

    Can you clarify,


    Thanks in advance,

    Jesse.

     

    Ps. I will be upgrading to premium account soon,

  • Profile Image
    BDAVID
    Answered on August 19, 2016 at 10:21 PM

    Makes sure to increase your upload size limit: https://www.jotform.com/help/33-Changing-the-upload-size-limit 

    NOTE: you might need to have a paid account to get this working, free accounts only allow a total amount space of 100 MB.

    Let us know if you have more questions.