What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can support respond to questions if the form is disabled?

    Asked by bfawcett on August 20, 2016 at 09:12 AM

    I am working on a form that the link has been shared for and the form is not complete - i have been sending support questions for help with this form, but not sure if i need to leave the form enable for support to assist. Please let me know.



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    Answered by Boris on August 20, 2016 at 10:22 AM

    Yes, we can assist you even if your form is disabled.

    We can actually clone your form for testing purposes, and since we are using supporter accounts we can do that even if your form is disabled within your account:


    However, if you were to delete your form, not even us would be able to clone such a deleted form.

    If your form is not yet complete and you need to perform some tweaks, please feel free to disable your form and just let us know what form you are working on while opening a support thread. We'll gladly assist. Cheers