What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    You're out of submission storage! Upgrade Now.

    Asked by milbra on August 20, 2016 at 10:46 AM

    I get the message "You're out of submission storage! Upgrade Now." I don't see any submissions on any of my 3 forms or in the Trash folder. Where else could they be hiding?

    submission storage Submissions JotForm message trash folder
  • Profile Image
    JotForm Support

    Answered by liyam on August 20, 2016 at 11:44 AM

    Hello milbra,

    Free users are now limited to 500 submissions. Submissions in excess will remove the oldest submission in your account. 

    You don't need to remove the submissions if you prefer not to, as this will not suspend your account. But if you wish to prevent getting your oldest submissions from getting removed, you may upgrade to a Storage subscription plan. You can refer to the pricing page for further information: https://www.jotform.com/pricing

    If you have questions, please let us know.

    Thanks.

     

  • Profile Image
    JotForm Support

    Answered by liyam on August 20, 2016 at 11:49 AM

    Update: On the trash tab, you will find lots of forms and also a form with 370 submissions. These forms are accumulating your submissions storage counts

    If you no longer need these forms, feel free to delete them.

    Thanks.

  • Profile Image

    Answered by milbra on August 20, 2016 at 05:52 PM

    I did this before not realizing "Select All" was just the ones displayed. I've really deleted all now! Thanks for the help.

  • Profile Image
    JotForm Support

    Answered by liyam on August 20, 2016 at 07:49 PM

    You're very much welcome, milbra :)

    If you have other questions, please do let us know.

    Thanks.