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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are some fields not showing up in the e-mail to me?

    Asked by Tony on April 10, 2012 at 08:38 PM

    When I receive the e-mail with all the details from a filled out form, it is missing a lot of the fields even though they are REQUIRED on the form. What are the possible causes for this? Thanks for your help.

    Page URL:
    http://www.h2osportsonline.com/contact.php

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    JotForm Support

    Answered by idarktech on April 10, 2012 at 08:50 PM

    @Tony,

    Some of the form field variables are missing on your form notification, this is the reason why some of the answers aren't presented on the email message. To fix this, simply delete your old notification and recreate a new one.

    Furthermore, just an FYI, your form is created under guest account. Guest accounts are limited up to 20 submissions only. In order to increase guest limits, I would suggest you to register an account here in JotForm using the same email address used on your notification which is info[at]h2osportsonline[dot]com.

    Hope this helps. Thanks.

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    Answered by Tony on April 10, 2012 at 10:40 PM

    Thanks for the help, that worked!