What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Only one month a year we use over 100 submissions. I upgraded my account to pay for it, but I want to down grade at the end of the month.

    Asked by Rk3dbest on August 20, 2016 at 12:01 PM
    Submissions only one month My Account upgraded
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    JotForm Support

    Answered by Mike_G on August 20, 2016 at 12:43 PM

    I have set your subscription to where it will be cancelled at the end of its period(2016-09-21 ). Right now you are on Bronze, however, please be reminded that once your account is downgraded your Upload Storage will become 100MB from 10GB, then you will only be allowed to have 1 sub-user account, and your Total Submission Storage will be limited to 500 from unlimited.

    Right now, your account has a total of 622 submissions stored in it. You can clear older submission to reduce the total by deleting it, however, before you do that may I suggest you download your submissions first especially the most important ones.

    How-to-View-Form-Submissions

    How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    If you have any further question, please feel free to contact us anytime. Thank you.