What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My auto email responder for a donation is not working

    Asked by aamdfoundation on August 20, 2016 at 02:30 PM

    Once the client makes a donation, i would like jot form to send an email letting them know the donation was received. But it is not working. I have tried it multiple times. Can you please help.

    Page URL:
    https://form.jotform.com/aamdfoundation/one-time-donation

    donation email auto email a
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    JotForm Support

    Answered by Mike_G on August 20, 2016 at 04:05 PM

    Apologies for any inconvenience. However, email autoresponders are really not being sent to respondents when they submit the form because it is also encrypted and there is no way to encrypt the data without the encryption key.

    If you have any further questions, please feel free to contact us anytime. Thank you.

  • Profile Image

    Answered by aamdfoundation on August 21, 2016 at 03:38 PM

    I really would like to send the user an email notifying them of their donation. Can you suggest a workaround. I heard stripe requires you to have an encrypted form to take credit cards. 

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    JotForm Support

    Answered by Kiran on August 21, 2016 at 04:39 PM

    Unfortunately, there is no workaround for this at this moment since the emails can be triggered only when after storing the data in the database. Since the form encryption is enabled on your JotForm, the data will be stored with encryption in the database. It is required to supply the form encryption key in order to view the encrypted key which is private and can be used only by you. 

    For receiving Stripe payments through JotForm, it is not required to enable Form encryption. The Stripe integration on your JotForm is done in a secure way using the documentation provided by Stripe. Also, when the form is being accessed using https, the data submitted through the form is transferred encrypted. If this is only the case if you have enabled Form encryption on your JotForm, you may disable the form encryption for your JotForm so that the auto-responders shall be sent normally.

    Hope this information helps!