Unable to receive email notifications from the form

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    anatr
    Asked on August 20, 2016 at 03:52 PM
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    Jan
    Answered on August 20, 2016 at 05:36 PM

    Your email address is in the bounce list which is why you are having issues receiving the notifications.

    I have removed it from the list now. You should be able to receive new notifications now since I can verify that it is configured properly.

    You may want to whitelist our mail servers and domain names. Please do check this related guide as well.

    If the issue persists, please use (noreply@jotform.com) as the Sender Email for the notification.

    Hope that helps. Thank you.

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    anatr
    Answered on August 20, 2016 at 06:45 PM

    Mostrar mensagem original Em Sábado, 20 de Agosto de 2016 18:36, JotForm escreveu:

    New response received A new response has been received: Answered by Jan Your email address is in the bounce list which is why you are having issues receiving the notifications.I have removed it from the list now. You should be able to receive new notifications now since I can verify that it is configured properly.You may want to whitelist our mail servers and domain names. Please do check this related guide as well.If the issue persists, please use (noreply@jotform.com) as the Sender Email for the notification.Hope that helps. Thank you. View this thread on browser » Unsubscribe Thread 1471728996
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