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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Downgrading account to Bronze Monthly plan

    Asked by Pomonaorganiques on August 20, 2016 at 05:26 PM

    Hello. I have initially clicked silver account. But my goal was really to downgrade to bronze monthly. 

    An invoice has already been sent to me for thr silver yearly account but i still insist in just having a bronze monthly account so i could have the budget to pay this. I cannot afford a one time payment. So my

    goal is to chooses bronze monthly payment. 

    Will i my card be automatically charged the amount of the silver yearly account amounting to hundreds of dollars?

    please allow me

    to downgrade and just pay for the monthly. 

    Screenshot
    yearly card
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    JotForm Support

    Answered by Welvin on August 20, 2016 at 08:47 PM

    I checked your account and you are on the Bronze Monthly plan. You've switched to Silver Yearly before this so you've been charged $123.34 USD. But anyways, I have refunded your payment. Expect the refund returned to your card within 4-10 business days. You have to re-upgrade and make sure to select Bronze Monthly.

    Let us know if you have any further questions.