What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I add a confirmation email to my order forms?

    Asked by downhomedesigns on August 20, 2016 at 09:20 PM

    My customers frequently ask why the did not receive a confirmation email after they place an order through Jotform. Is there an available option for this?

    confirmation autoresponder
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    JotForm Support

    Answered by jonathan on August 21, 2016 at 12:30 AM

    Were you perhaps referring to the Autoresponder E-mail? 

    User guide: Creating-a-Form-Autoresponder

    You can use the Autoresponder email as the confirmation email the user will receive after submitting the form.

    Let us know how we can be of further assistance.