What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    not all email recipients receiving the form submission?

    Asked by valongccs on August 21, 2016 at 08:18 AM

    One of our forms has multiple email recipients and for some reason one of them never receives the email?

     

    any advice?

    all email recipients email receiving
  • Profile Image
    JotForm Support

    Answered by Chriistian on August 21, 2016 at 09:03 AM

    I checked your account's email history and it seems that the email notifications are being sent properly. You can check your account's email history by following the instructions provided in this article: How to View All Your Form Email History.

    Can you check the email's Spam folder and see if the email notification went there? If the email notification is still not there, the email might be on our bounce list which might be the reason why it does not received the email. You can check and remove the email if it is on your end bounce list by following the instructions provided in this article: How to Remove Your Email Address from List

     

    If the issue still persists, please provide us the form URL and the email where you have encountered this issue so we can further investigate.

    Regards.