What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What is a bounce list?

    Asked by Dark_Jot on August 21, 2016 at 10:27 AM
    bounce list bounce what is what is bounce list emails
  • Profile Image
    JotForm Support

    Answered by Jan on August 21, 2016 at 10:56 AM

    Good question. It is a feature wherein the email address will be added in list if the emails coming from JotForm are being rejected by the email recipient. It is possible that your email service provider is blocking our emails.

    Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address into our bounce list.

    One of the purpose of the bounce list is to determine if there are any errors in sending emails to the recipients. For example, the form notifications are being to sent to your inbox but it is being rejected because your mailbox is full. Another issue is the recipient is non-existent. It is also possible that the email address is incorrect.

    Related guides:
    How-to-Remove-Your-Email-Address-from-Bounce-List
    How-to-Prevent-Email-Bouncing-Related-Issues

    Hope that helps. If you have any questions, let us know. Thank you.