I am having trouble getting one of the promts to pop up on my receiving end

  • Profile Image
    Roni 
    Asked on August 21, 2016 at 11:11 AM

    I am using Jotforms through my 1 and 1 web services and I love, love, love the product but I am having trouble getting one of the promts to pop up on my receiving end. 


    Reporter's Name:

    Diana Branch

    Reporter's Email:

    getitverbatim@gmail.com

    Date:

    08-11-2016

    Taking Attorney:

    Amy Pierson

    Taking Attorney's Firm Name:

    Broel Law Group

    Taking Attorney Representing:

    Petitioner

    Taking Attorney's Phone Number

     

    Taking Attorney's E-Mail:

    apierson@broellawgroup.com

    Opposing Counsel:

    Scott Camp

    Opposing Counsel's Firm Name:

    Law Office of Scott Camp

    Opposing Counsel Representing:

    Other

    Opposing Counsel's Phone Number

     

    Opposing Counsel's E-Mail:

    scottcamplaw@gmail.com

    Additional Attorney 1:

     

    Additional Attorney 1 Firm Name:

     

    Additional Attorney 1 Phone Number:

     

    Additional Attorney 1 E-Mail:

     

    Additional Attorney 2:

     

    Additional Attorney 2 Firm Name:

     

    Additional Attorney 2 Phone Number:

     

    Additional Attorney 2 E-Mail:

     

    Transcript Order:

    E-Transcript
    Paper

    Requested by:

    Amy Pierson

    Due by:

    Expedited

    Copy Sale:

    E-Transcript
    Paper

    Requested by:

    Scott Camp

    Due by:

     

    Time on the Record: *

     

    Special Note:

    reserve signature WAIVED.

    One of the mandatory questions the Deponent's name and that never appears when I receive the form.  I contacted 1 and 1 several times and finally they told me to contact you.  if you need to look at the page, the password is ontherecord1

  • Profile Image
    Mike_G
    Answered on August 21, 2016 at 12:53 PM

    To my understanding you are referring to the content of the email you and your form respondents receive, is that correct? 

    I've searched for your form and created a clone version of it. What I found out is that the "Deponent's Name" field is not included in the contents of either your form notifier or autoresponder.

    I suggest you add another row for that field, like this: 

    I hope this helps. If, in any case, I have misunderstood your concern, please feel free to contact us anytime. Thank you.