What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to get email notifications

    Asked by fswica on August 21, 2016 at 12:14 PM

    Now that you fixed my problem by removing my email address frank.swica@att.net from your server blacklist as well as making sure my email was not in your unsubscribed list (THANK YOU) ...

    Can you please make sure the breeder fcshaltz@sbcglobal.net is not in the same situation being in the blacklist or unsubscribed list.

    Kindly advise status.

    THANKYOU so much,


    Frank Swica


    Page URL:

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    JotForm Support

    Answered by Jan on August 21, 2016 at 02:22 PM

    This email address is in the bounce list. Here's a screenshot:

    I have removed it from the list. You should be able to get new notifications now. I've checked your form notification and I can see that it is configured properly.

    Please try whitelisting our mail servers using this guide. You can also check if your email is included in the bounce list with the help of this guide.

    If you need further help, let us know. Thank you.

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    Answered by fswica on August 21, 2016 at 03:45 PM
    Thank you!!!!
    Have a great day.
    Sent from my iPhone