What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I paid for the economy, but my account is showing the free one.

    Asked by wayneedham on August 21, 2016 at 10:09 PM

    I used to pay with bluesnap but this time I had to pay with fastspring.  we cancelled the credit card that was on file and that is why I had to change I guess.  I just need it to work, I am passed my submissions already..

    Screenshot
    My Account economy for Submissions credit card cancelled
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    JotForm Support

    Answered by ashwin_d on August 21, 2016 at 11:35 PM

    Hello wayneedham,

    I'm sorry for the trouble caused to you.

    I have taken care of your account issues and upgraded it back to economy monthly subscription. Please sign out form your account and then sign in again for the changes to reflect.

    Thank you!

  • Profile Image

    Answered by Ainibezad on August 22, 2016 at 01:05 AM
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    JotForm Support

    Answered by liyam on August 22, 2016 at 03:29 AM

    Hello Ainibezad,

    The link you gave returns an Error 404. If you have questions, may I recommend that you start a new topic in order for us to be able to assist you properly.

    Thanks.