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    I am not receiving email notifications of submissions

    Asked by pcwainc on August 22, 2016 at 03:48 AM



    We are not receiving email notifications of submissions to our Membership form 2016-2017. I have checked the email address and it is correct. I have checked our spam account and there is nothing in there...  Please assist,



    Cait Calcutt

    Palliative Care WA

    Page URL:

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    JotForm Developer

    Answered by Denis on August 22, 2016 at 03:57 AM

    Hello pcwainc,

    Upon checking your email address pcwainc@palliativecarewa.asn.au, the reason why you are not receiving the submissions because your email address ended up in our bounce list for following reason:

    Resultpcwainc@palliativecarewa.asn.au is IN the bounce list 

    Reason(s) : smtp;550 <pcwainc@palliativecarewa.asn.au>: Recipient address rejected: Mailbox message count quota exceeded, please try again later.

    I have removed your email address from our bounce list and it should be working fine now. You should take a closer look at the bounce reason and take corrective steps. Please ensure that you mailbox is not full and you may like to back up and then delete emails from your inbox to free up the space.

    Please be noted that you can check yourself if your email address ended up in your bounce list and remove it as well. The following guide should help you:  http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list 

    Thank you!