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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Preview and/or the memory function doesn´t work

    Asked by mirweis on August 22, 2016 at 05:46 AM

    hello, since yesterday the preview function doesn´t work. it means: if i make any changes in the editor mirror and press the preview button, than i can´t see any of the changes in the preview. but if i go back to the editor, than i can see all the changes in the editor mirror......but not in the preview.

    and that is not a question of use error.....the reason is a unstable system. i am really disappointed, because that is the 2th problem during 1 week.

    my plan is to but a few hundred of items in the form.....and it would be a disaster, if i get than every weeks this kind of problems........ :-( ((((


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    JotForm Support

    Answered by beril on August 22, 2016 at 07:36 AM

    First of all, we are sorry for the inconvenience this may caused you. I've tested your form. Unfortunately, I am not able to reproduce the same issue that you’re having. It is updating the changes when I open your form on Preview.

    It might be a temporary issue. Can you also test it on your side and let us now the result?

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    Answered by mirweis on August 22, 2016 at 09:04 AM

    hello beril, yes you are right. it works again. but after 24 hours :-( right now is this not a problem, but if the form is online with a few hundred items.......than it would a big problem for me. how ever....thank you very much for the fast response.

    best regards from germany