What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is disabled

    Asked by Rosario Peditto  on August 22, 2016 at 06:57 AM

    hello, my account is locked for phishing, but i don't make it.


    can you unlocked it please, i just send many email and chat, but without answers.


    thank for your help

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    JotForm Support

    Answered by John_Benson on August 22, 2016 at 08:38 AM

    I checked your form, it has a field asking for a password. You are not allowed to collect login credentials here in JotForm. Please check our Terms of Use.

    I have removed the guilty fields and re-activated your account. Please avoid asking for username, password, or credit card information. Your account should be working now. 

    Let us know if you need further assistance. Thank you.