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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Data is replaced by hashtags

    Asked by GLARForms on August 22, 2016 at 11:12 AM

    This is an annoying issue, How can I fix it.

     

    Also I cant have the information edited via email history, because this area is deleted from it.  I just want it to show properly on my submissions page.

    by Submissions submissions page email email history
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    Answered by Irshad on August 22, 2016 at 11:46 AM

    That happened because we recently scanned all of our database and we replaced all credit card numbers like this:

    5147########4142

    Collecting credit cards goes against our terms of use, you may check that here in the phishing section: https://www.jotform.com/help/8-Terms-of-Use 

    I would suggest you to remove Credit card field from your Form. Failure on removing that field may result in automatic suspension of your account when it is detected by our anti-phishing system.

    If you want to collect payments, you can use any of our integrated payment gateway, please check these guides:

    https://www.jotform.com/help/47-Order-Form-Basics 

    https://www.jotform.com/help/49-Order-Form-Types 

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

    Let us know if you have more questions, we will be glad to assist you.

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    Answered by GLARForms on August 22, 2016 at 12:00 PM

    Ah, okay. Thank you. We had it as part of the application process but we will just go back to the old fashion way we were doing it and call or have them come by the office and remove it off the form.

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    JotForm Support

    Answered by BDAVID on August 22, 2016 at 01:06 PM

    Great, open a new thread if you need anything else, we will be glad to assist you.