What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Subscription Payment Failed - Action Required

    Asked by chrisk1717 on August 22, 2016 at 12:31 PM

    Subscription Payment Failed - Action Required 

    WHY? i renewed  this i thought!

    is my account up to date? or?

    here is the email from you guys...

    Dear chrisk1717, 

    We have been unable to collect the payment for your subscription. 

    To keep your account active please log in to your account and update your billing details within the next 3 days or your subscription will be cancelled. 
    SUBSCRIPTION INVOICE - 2016-08-12 

    Email: cklimasz@gmail.com 
    Plan: Silver 
    Amount Due: 39.00 (USD) 

    This covers usage between 2016-08-08 and 2016-09-08 

    Thank you 
    JotForm Team 



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    JotForm Support

    Answered by david on August 22, 2016 at 01:41 PM

    I checked our logs and it does look like your payment on August 8th failed, however, your payment on the 15th did go through.  Your subscription is currently up to date and active.