Subscription Payment Failed - Action Required

  • Profile Image
    chrisk1717
    Asked on August 22, 2016 at 12:31 PM

    Subscription Payment Failed - Action Required 

    WHY? i renewed  this i thought!

    is my account up to date? or?

    here is the email from you guys...

    Dear chrisk1717, 

    We have been unable to collect the payment for your subscription. 

    To keep your account active please log in to your account and update your billing details within the next 3 days or your subscription will be cancelled. 
    ------------------------------------------------- 
    SUBSCRIPTION INVOICE - 2016-08-12 

    Email: cklimasz@gmail.com 
    Plan: Silver 
    Amount Due: 39.00 (USD) 

    This covers usage between 2016-08-08 and 2016-09-08 
    ------------------------------------------------- 

    Thank you 
    JotForm Team 
    http://www.jotform.com/

     

     

  • Profile Image
    david
    Answered on August 22, 2016 at 01:41 PM

    I checked our logs and it does look like your payment on August 8th failed, however, your payment on the 15th did go through.  Your subscription is currently up to date and active.