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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal Standard: cannot deselect product items even if the multiple selections are allowed

    Asked by baycupadmin on August 22, 2016 at 02:40 PM

    I am unable to deselect any of the products once a box has been checked. I have already changed the options so that the question is not required, nothing is preselected, and multiple selections are allow.

    How do I configure this so that my customers can select and deselect products on the form?



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    JotForm Support

    Answered by Welvin on August 22, 2016 at 04:07 PM

    There is a script in the form that prevents you from unchecking the product items.

    I'm not sure how this script has been added in the form, but let me know forward this thread to our developers for them to check further. If there are updates, you should know it through this thread.

    I tried looking this, but can't seem to find so for the meantime, I would suggest re-creating the form. 

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    Answered by baycupadmin on August 22, 2016 at 05:14 PM

    Weird. I've recreated the form, and the issue seems to be fixed for now.

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    JotForm Support

    Answered by NeilVicente on August 28, 2016 at 07:30 AM


    The problem is being caused by the new wizard. It only occurs when you changed the "selected" or "required" property then change it back to the default behavior.

    However, we'd like to inform you that this is now resolved.

    Please let us know if you have any other issues or concerns.