Why are my customers credit card numbers not showing up?

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    Asked on August 22, 2016 at 04:26 PM

    Hi! Recently our jot forms have started giving us only the first and last 4 numbers of our customers card numbers


    example --> 1111 #### #### 2222 


    Any idea why this would be happening/how to fix the problem? 




    Madeline S. 


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    Answered on August 22, 2016 at 06:30 PM

    Our terms prohibit collecting credit card info on plain text fields.

    It is only possible to collect credit card information without charging it. However a payment integration with any of our available payment processors is needed. Otherwise,  our anti-phishing tool will automatically suspend or disable the account.

    Here's a guide on How to Enable Payment Authorization.