What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My submit button won't submit - it's stuck on "Please wait" and eventually leads to "Bad Gateway"

    Asked by AdminAFTS on August 22, 2016 at 06:10 PM

    After saying "Please Wait" on the button for about a minute, it eventually loads:

    502 Bad Gateway nginx/1.10.1

    The form submits to our JotForm and the Notification 1 confirmation email goes out properly, but the Autoresponder email is not getting sent, so the people submitting our forms have zero confirmation.

    We just signed up for a bronze account today, perhaps that's causing an issue.

    I have 7 different forms that are all very similar on one page, and we're having the same problem with all of them.

    Please let me know ASAP what I can do!


    Page URL:

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 22, 2016 at 09:54 PM

    We have reported the problem to our devops team,  rest assured they will be looking into it ASAP