My submit button won't submit - it's stuck on "Please wait" and eventually leads to "Bad Gateway"

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    Asked on August 22, 2016 at 06:10 PM

    After saying "Please Wait" on the button for about a minute, it eventually loads:

    502 Bad Gateway nginx/1.10.1

    The form submits to our JotForm and the Notification 1 confirmation email goes out properly, but the Autoresponder email is not getting sent, so the people submitting our forms have zero confirmation.

    We just signed up for a bronze account today, perhaps that's causing an issue.

    I have 7 different forms that are all very similar on one page, and we're having the same problem with all of them.

    Please let me know ASAP what I can do!


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    Answered on August 22, 2016 at 09:54 PM

    We have reported the problem to our devops team,  rest assured they will be looking into it ASAP