What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submit button stuck on "Please Wait", then "Bad Gateway"

    Asked by AdminAFTS on August 22, 2016 at 07:00 PM

    None of my forms' submit buttons are working - they get stuck on 'please wait' for about a minute, and then load as "Bad Gateway 502".

    The Autoresponder email is not being sent either, but the submission is recorded on our JotForm page and the Notification 1 email is sent.

    Today we made a few changes to our account, including adding a new sender email and upgrading to a Bronze plan - could either of these have affected it?

    Please let us know ASAP!


    Page URL:

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 22, 2016 at 10:01 PM

    Upgrading should not affect the functionality of the forms. I've reported the problem to our L2 engineers, so hopefully it will be fixed soon

  • Profile Image
    JotForm Support

    Answered by BDAVID on August 22, 2016 at 11:23 PM

    Hi, this issue has been fixed. Please try again.