Submit button stuck on "Please Wait", then "Bad Gateway"

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    Asked on August 22, 2016 at 07:00 PM

    None of my forms' submit buttons are working - they get stuck on 'please wait' for about a minute, and then load as "Bad Gateway 502".

    The Autoresponder email is not being sent either, but the submission is recorded on our JotForm page and the Notification 1 email is sent.

    Today we made a few changes to our account, including adding a new sender email and upgrading to a Bronze plan - could either of these have affected it?

    Please let us know ASAP!


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    Answered on August 22, 2016 at 10:01 PM

    Upgrading should not affect the functionality of the forms. I've reported the problem to our L2 engineers, so hopefully it will be fixed soon

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    Answered on August 22, 2016 at 11:23 PM

    Hi, this issue has been fixed. Please try again.