What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms are not loading

    Asked by Debbixby on August 22, 2016 at 09:13 PM

    My forms are not loading whether I'm in jotform.com or using the link to the form. Forms worked find on Sat - lasttime I received one. Client contact me this evening saying the link did not work.

    One of my forms. https://form.jotform.com/62305942327151

    When I try opening it in jotform.com I get a final message "Ok! I give up. I wasn't able to load this form. Please try it later." And then the form popped open. What has happened to my forms to make them too large to open. I have not changed anything.

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    JotForm Support Manager

    Answered by Jeanette on August 22, 2016 at 09:19 PM

    I could open the form with no problem in my end. I've used Firefox. Please let us know should the issue persist in your end.

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    Answered by Debbixby on August 22, 2016 at 09:21 PM

    I'm using Foxfire as well. So weird. Will try closing Foxfire and open again. Thanks for checking.

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    Answered by Debbixby on August 22, 2016 at 09:33 PM

    Tried it on my ipad and same problem. Tried opening  https://form.jotform.com/62305942327151 And message was ...could not open because server stopped responding. 

    Logged into jotform.com and tried opening file and still takes forever. Could you try logging into my account and see if you can open anything quickly. 


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    JotForm Support

    Answered by jonathan on August 22, 2016 at 11:26 PM

    The issue should be fixed by now. Please retry again.  Let us know if still not.


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    Answered by Debbixby on August 23, 2016 at 10:05 AM

    Working good. Thanks!!!