What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form not found.

    Asked by hairgood on August 22, 2016 at 10:12 PM

    Created a form and form cannot be found or disabled.

  • Profile Image
    JotForm Support

    Answered by Chriistian on August 22, 2016 at 11:58 PM

    Your account has been autosuspended by our phishing detector due to violation of Jotform's terms. Please note that collecting credit card information using plain text fields is strictly prohibited. That is why your account was suspended and the forms were disabled.

    I have now deleted the suspected fields on your form and have removed the suspension on your account.

    If you want to collect credit card information without charging it, you will need to use one of the payment integrations available in Jotform such as Stripe or Authorize.net. Here's a guide on How to Enable Payment Authorization.