What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are not getting our enrolemnts emailed to us.

    Asked by sam_dry on August 22, 2016 at 11:31 PM



    I have checked that our email is correct and set up in all places on all forms but nothing is coming through.


    I have sent a question four times but no one is getting back to us.


    Can you please let us know what is going on, we have been using this system for 4 years and it was working fine but for some reason it has just stopped and we do not know why as we have not done anything differently.


    Please email or call us ASAP 0405534571 Jan

  • Profile Image
    JotForm Support

    Answered by Chriistian on August 23, 2016 at 01:25 AM

    Your email address citrusdance@gmail.com was added to the bounce list, which is why you were not receiving any email notification. I have now removed the email address from the bounce list so you should receive the next email notifications successfully.

    To prevent further bouncing related issues, you can check out this guide: How to Prevent Email Bouncing Related Issues

    You can also remove an email address from the bounce list using your account. Here's a guide on How to Remove Your Email Address from Bounce List. Regards.