What's wrong with Jotform tonight?

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    griptheschool
    Asked on August 22, 2016 at 11:35 PM

    We are having difficulty accessing any of our forms.

  • Profile Image
    liyam
    Answered on August 23, 2016 at 01:24 AM

    Hello griptheschool,

    We had a brief issue with the Content Delivery Network on US-based regions. We have fixed it already. 

    If the problem persists, please let us know.

    Thanks for your patience and understanding, and we likewise apologize for this inconvenience.

     

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    jonsynergy
    Answered on May 04, 2017 at 01:39 AM

    I have written to Jotform three times about forms that are not working and still not working. Not a single reply received. What do you suggest I do?

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    Sven
    Answered on May 04, 2017 at 02:45 AM

    Hi Jonsynergy, 

    We apologize for not getting back to you, however, I did check all the threads that you've posted or commented on here and they've all been replied to. 

    Please note that we always reply to users, where did you write to us? I would suggest please post your question on the forum in a new thread, so we can get back to you in a timely manner. 

     

    Thank you!

  • Profile Image
    John Bates
    Answered on May 04, 2017 at 03:46 AM

    really? If you have replied to all my messages why do you need to know where I posted them? I used the support link from the website at the top of which there is message saying you are aware of submission failures. In the meantime I have had no replies to my messages apart from this. John Bates

  • Profile Image
    Sven
    Answered on May 04, 2017 at 04:01 AM

    Hi John, 

    Please see the screenshot below of all the threads that we have recently received from you on this forum, they've all been replied to, hence why I was asking where you posted your questions:

     

    To resolve this, please do post your question in a new thread, and please make sure that it has been fully submitted, so we can handle it and provide you with an answer.

     

    Thank you!

  • Profile Image
    jonsynergy
    Answered on May 04, 2017 at 04:16 AM

    Does Jotform reply to emails sent to Support or do the answers go into your forum? In the past I have received answers to my emails sent to support. In the meantime forms on my site do not work and I also note that Jotform have said there are problems with submissions and that we should be patient. That message was there THIS MORNING. So what am I supposed to make of this? 

    JOHN BATES

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    Nik_C
    Answered on May 04, 2017 at 05:39 AM

    The responses from the forum and this thread will go to your account's email address which is: j*h*@lab*ra*or*mar*ets.com. And responses went to that email address according to our email logs.

    Anyhow, we are sorry for the confusion. Regarding your original problem with accessing forms, could you please give us more information about the actual problem? 

    What is the error you see?

    Are your forms embedded on the website or you're accessing them directly?

    Since I was able to open your forms in multiple Browsers (Chrome, FireFox, Safari) without any issue.

    You can also attach the image to this thread so we can see the problem: https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-to-the-support-forum

    We'll wait for your response.

    Thank you!

  • Profile Image
    jonsynergy
    Answered on May 09, 2017 at 06:43 AM

    Dear Jotform.

     

    As I have explained in several emails last week (since your last email to which I now reply) I have had ongoing problems with a from which previously was working fine, but which now isn’t, despite the fact that I have made no changes to the form other than to clone it for use in another way, which I assumed would not affect the original. I have not been able to reply to your last email as I have been out of the office, but as I am sure you will understand, this is now urgent. 

     

    However, let me start by explaining that there seem to be problems reaching you on the Support contact form and the support contact form that opens has a statement at the top saying you are aware of issues with the site at the moment. SEE ATTACHED However, I am assuming that this email, in reply to your own, will reach you satisfactory.

     

    Now let me explain the problem I have been having since last week, which has meant that our contact form no longer works. 

     

    The contact form in on the page:

     

     

    http://www.laboratorymarkets.com/contact.asp

     

     

    As you can see, the jotform does not work and yet I have changed nothing other than to attempt to clone it for use in another form. Previously this jotform was transparent so that a white block was not see (which I do not want), it was located UNDER the ‘Registered in England’ line and moreover, it worked correctly. 

     

    This has now all changed. 

     

    Can you help in any way as we are planning marketing activities for which we need our contact from to be working properly. 

    For the last week it has not.

     

    I look forward to hearing back.

     

    Dr. John Bates

    Director, Market Research

     

    t +44 (0)1487 843 722

    e john@laboratorymarkets.com

    w http://www.laboratorymarkets.com

    Our market intelligence enables you to identify, 

    profile and reach your target audience

     

    ...

  • Profile Image
    Welvin
    Answered on May 09, 2017 at 07:11 AM

    @jonsynergy: We have created a new thread for your problem. Here's the link: https://www.jotform.com/answers/1139677. I'll check it right away and let you know.