What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I received an email that the credit card you had on file for our account was no good. That is correct.

    Asked by Nichole on April 11, 2012 at 12:18 PM

    I went to update our credit card information, and its asking me to pay the fees again. I just did this not to long ago. Do i have to repay? How do I just update the card information?


    Also, can you please let me know our pay scheudle, the month every year that our payment is due.

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    Answered by fxr on April 11, 2012 at 01:28 PM

    You are due to pay a yearly subscription every April.

    If you have updated your card details, and on your say so, I can attempt to put a payment through tonight/tomorrow as this years subscription has not yet went through.

    Let us know.