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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    My customer keeps getting an error- Authentication/Authorization Failed You do not have permissions to make this API call.

    Asked by ArthursVortex on August 22, 2016 at 11:52 PM

    I sent a customer a link, and when he goes to pay the bill, he keeps getting a message that says, 

    Authentication/Authorization Failed
    You do not have permissions to make this API call.
     
    What is happening? Someone please help! 
    call Getting Make getting an error
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    JotForm Support

    Answered by Chriistian on August 23, 2016 at 01:53 AM

    You haven't entered your Paypal API credentials in the settings, which is why you are getting the Authentication Failed error. To resolve the issue, you will need to enter your Paypal API credentials into the Payment wizard. Make sure to hit Finish once you are done to make sure that everything is saved.

    You can also check out this guide on how to get the Paypal API credentials: How to Obtain PayPal API Credentials. Regards.

  • Profile Image

    Answered by ArthursVortex on August 23, 2016 at 02:45 AM
    Thanks for responding. So in the username field do I type my PayPal e-mail
    login address????? And in the Password do I type my PayPal Password? And
    what do I type in the signature line, my name? Sorry to ask so many
    questions, but the website is not intuitive to use.
    Best Regards,
    Ben
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on August 23, 2016 at 02:56 AM

    No, you do not input your name in the signature nor your username in the API username. If you have a Paypal Pro account, Paypal will provide you with the API Username, API Password, and Signature that you need to enter in those fields. To get these details, please follow this guide: How to Obtain PayPal API Credentials.
    Regards.