- StFiomAsked on August 23, 2016 at 08:02 AM
I have a lot of forms in jotform. Lately I have problems. I don't receive notifications when a form is sent.
Only when I say I want to receive the notification in a gmail-mailbox I recieve the form. I have various account (private and work) en the all give problems. This problem I've never had before, some forms exist for many years.
Is there something changed?
- JotForm SupportRoseAnswered on August 23, 2016 at 08:32 AM
First of all, we are sorry for this inconvenience.
Secondly, when I checked notification e-mail alert, there is only one e-mail address registered which is email@example.com
You could not get notification due to the fact that this e-mail address was in bounce list.Please note that it was removed from that list and you will start to get submission properly.
However, I also suggest you to test your form once again before you proceed.
If you need any further assistance from our side, please do not hesitate to contact us.