What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not Getting Submission Notification

    Asked by StFiom on August 23, 2016 at 08:02 AM



    I have a lot of forms in jotform.  Lately I have problems.  I don't receive notifications when a form is sent.

    Only when I say I want to receive the notification in a gmail-mailbox I recieve the form. I have various account (private and work) en the all give problems.  This problem I've never had before, some forms exist for many years.

    Is there something changed?




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    JotForm Support

    Answered by Rose on August 23, 2016 at 08:32 AM

    First of all, we are sorry for this inconvenience. 

    Secondly, when I checked notification e-mail alert, there is only one e-mail address registered which is ipolo@fiom.nl

    You could not get notification due to the fact that this e-mail address was in bounce list.Please note that it was removed from that list and you will start to get submission properly.

    However, I also suggest you to test your form once again before you proceed. 

    If you need any further assistance from our side, please do not hesitate to contact us.