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Not Getting Submission NotificationAsked by StFiom on August 23, 2016 at 08:02 AM
I have a lot of forms in jotform. Lately I have problems. I don't receive notifications when a form is sent.
Only when I say I want to receive the notification in a gmail-mailbox I recieve the form. I have various account (private and work) en the all give problems. This problem I've never had before, some forms exist for many years.
Is there something changed?
First of all, we are sorry for this inconvenience.
Secondly, when I checked notification e-mail alert, there is only one e-mail address registered which is firstname.lastname@example.org
You could not get notification due to the fact that this e-mail address was in bounce list.Please note that it was removed from that list and you will start to get submission properly.
However, I also suggest you to test your form once again before you proceed.
If you need any further assistance from our side, please do not hesitate to contact us.