Not Getting Submission Notification

  • Profile Image
    StFiom
    Asked on August 23, 2016 at 08:02 AM

    Hello,

     

    I have a lot of forms in jotform.  Lately I have problems.  I don't receive notifications when a form is sent.

    Only when I say I want to receive the notification in a gmail-mailbox I recieve the form. I have various account (private and work) en the all give problems.  This problem I've never had before, some forms exist for many years.

    Is there something changed?

     

    Greetings,

    Irma

  • Profile Image
    Rose
    Answered on August 23, 2016 at 08:32 AM

    First of all, we are sorry for this inconvenience. 

    Secondly, when I checked notification e-mail alert, there is only one e-mail address registered which is ipolo@fiom.nl

    You could not get notification due to the fact that this e-mail address was in bounce list.Please note that it was removed from that list and you will start to get submission properly.





    However, I also suggest you to test your form once again before you proceed. 

    If you need any further assistance from our side, please do not hesitate to contact us.