What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Still having questions

    Asked by StFiom on August 23, 2016 at 08:57 AM

    Thank you for your answer but I don't understand it completely.

    Your answer:

    Answered by Rose

     

    First of all, we are sorry for this inconvenience. 

    Secondly, when I checked notification e-mail alert, there is only one e-mail address registered which is ipolo@fiom.nl

    You could not get notification due to the fact that this e-mail address was in bounce list.Please note that it was removed from that list and you will start to get submission properly.


    However, I also suggest you to test your form once again before you proceed. 

    If you need any further assistance from our side, please do not hesitate to contact us. 

     

    Where can I remove the adress from bounce list.  We have other forms, are those adressses also bounced, b.e.: pr@fiom.nl

    Where can I check if adresses are bounced?

     

    Irma

    check checked assistance div
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    JotForm Developer

    Answered by Denis on August 23, 2016 at 09:05 AM

    Hello StFlom,

    pr@fiom.nl was also in our bounce list. I removed from that list. Here is the guide for How-to-Remove-Your-Email-Address-from-Bounce-List. Also you might want to look How-to-Prevent-Email-Bouncing-Related-Issues guide also. If you need further assistance please feel free to contact us. 

    Thanks.