Still having questions

  • Profile Image
    StFiom
    Asked on August 23, 2016 at 08:57 AM

    Thank you for your answer but I don't understand it completely.

    Your answer:

    Answered by Rose

     

    First of all, we are sorry for this inconvenience. 

    Secondly, when I checked notification e-mail alert, there is only one e-mail address registered which is ipolo@fiom.nl

    You could not get notification due to the fact that this e-mail address was in bounce list.Please note that it was removed from that list and you will start to get submission properly.


    However, I also suggest you to test your form once again before you proceed. 

    If you need any further assistance from our side, please do not hesitate to contact us. 

     

    Where can I remove the adress from bounce list.  We have other forms, are those adressses also bounced, b.e.: pr@fiom.nl

    Where can I check if adresses are bounced?

     

    Irma

  • Profile Image
    Denis
    Answered on August 23, 2016 at 09:05 AM

    Hello StFlom,

    pr@fiom.nl was also in our bounce list. I removed from that list. Here is the guide for How-to-Remove-Your-Email-Address-from-Bounce-List. Also you might want to look How-to-Prevent-Email-Bouncing-Related-Issues guide also. If you need further assistance please feel free to contact us. 

    Thanks.