- StFiomAsked on August 23, 2016 at 08:57 AM
Thank you for your answer but I don't understand it completely.
Your answer:Answered by Rose
First of all, we are sorry for this inconvenience.
Secondly, when I checked notification e-mail alert, there is only one e-mail address registered which is firstname.lastname@example.org
You could not get notification due to the fact that this e-mail address was in bounce list.Please note that it was removed from that list and you will start to get submission properly.
However, I also suggest you to test your form once again before you proceed.
If you need any further assistance from our side, please do not hesitate to contact us.
Where can I remove the adress from bounce list. We have other forms, are those adressses also bounced, b.e.: email@example.com
Where can I check if adresses are bounced?
- JotForm DeveloperDenisAnswered on August 23, 2016 at 09:05 AM
firstname.lastname@example.org was also in our bounce list. I removed from that list. Here is the guide for How-to-Remove-Your-Email-Address-from-Bounce-List. Also you might want to look How-to-Prevent-Email-Bouncing-Related-Issues guide also. If you need further assistance please feel free to contact us.