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    The credit card information is coming back to us encrypted

    Asked by MetropolitanSchoolOfTheArts on August 23, 2016 at 09:58 AM

    Good morning,

    Our jot form submissions include a credit card and exp date. Lately, the cc is missing the middle 8 numbers when we retrieve the forms. Can you give us an idea of how to fix that?

    Thank you.

    Submission Date
    2016-08-22 17:18:28
    Parent 1 Name
    Kelly Greksouk
    Parent 1 Email
    Parent 1 Cell Phone Number
    (703) 3573095
    Parent 1 Place of Employment
    Goddard Gunster
    Parent 2 Name
    John Greksouk
    Parent 2 Email
    Parent 2 Cell Phone Number
    (703) 7724190
    Home Phone Number (Student's Primary Residence)
    (703) 3573095
    Emergency Contact (other than parent)
    Patty  Greksouk
    Emergency Contact Phone #
    (703) 5171088
    Student 1 Name
    Victoria Greksouk
    Student 1 Gender
    Student 1 Birthday
    Friday, February 16, 2007
    Student 1 Age
    Class: Ballet 1b Day: Tuesday Time: 4:45pm Teacher: Amy Walter
    Class: Day: Time: Teacher:
    Class: Day: Time: Teacher:
    Class: Day: Time: Teacher:
    Would you like to add another student?
    Credit Card Number (we do not accept American Express)
    Credit Card Expiration Date
    Page URL:

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    JotForm Developer

    Answered by Denis on August 23, 2016 at 10:05 AM

    Hello MetropolitanSchoolOfTheArts,

    Unfortunately, you can not use your form to collect credit card information. You can only do that by using our payment integrations on your form - not by asking for that data on a plain field.

    Doing so is against our terms of use and such accounts get suspended. So I should suggest you to remove credit card related fields from your forms.

    If you need further assistance feel free to contact us anytime.