What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't i receive any notification by E-mail ?

    Asked by ledent on August 23, 2016 at 10:27 AM

    Hello there,

    I posted this request already but no answer.

    The form is published on my website and it's working well. (submission test ok)

    But i receive no email, (i checked also in my spam box.)

    My email adress is ok, confirmed by your site, and it's not on a bounced list.

    What can you do to help me ?

    Thank you for your help.


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    JotForm Support

    Answered by liyam on August 23, 2016 at 11:05 AM

    Hello Frederic,

    I noticed that there were two emails sent to your email address today. If you are not seeing the said emails, please check your junk mail folder for possibilities that the emails landing there. You can also check your email delivery logs by following the steps from this link: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Feel free to let us know if you have more questions.