What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have made changes to my form, but the embedded form isn't updating on my website. Why is this?

    Asked by Clairmont on April 11, 2012 at 02:58 PM

    I edited the font and content of my form and saved it. In preview mode, it shows up correctly, but when I try to embed it, the old version of the form is what shows up. It is embedded on two websites and both of them are showing the older version, so it's definitely a jotform issue rather than an external issue.

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    JotForm Support

    Answered by NeilVicente on April 11, 2012 at 03:10 PM

    Our CDN servers might be experiencing data replication issues. If the changes still do not reflect as you receive this message, try modifying the form URL's in your embed code from form.jotformpro.com to www.jotformpro.com

    Let us know if you have any other problems with your forms.